Return & Replacement Policy

Every Sober Apparel product is made to order specifically for you. Because we do not maintain pre-printed inventory, we are unable to accept traditional returns or exchanges for incorrect size, color, apparel style, or change of mind.

Damaged, Defective or Incorrect Items

We stand behind the quality of every order.

If your item arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact us within 14 days of delivery.

Include your order number and clear photos showing the issue. Once verified, we will arrange a replacement at no additional cost to you.

Size & Fit

Please review our Size Guide before ordering. Because each item is made to order, we cannot exchange items when an incorrect size is selected.

If your first apparel order does not fit as expected, contact us within 14 days of delivery. We will provide a 50% discount toward a replacement of the same design in a different size.

The original item does not need to be returned.

This Size & Fit Guarantee applies to one replacement per customer and does not apply to bulk, custom, or previously discounted replacement orders.

Order Changes & Cancellations

Because production can begin shortly after an order is placed, changes or cancellations are not guaranteed.

If you need to change or cancel an order, contact us as soon as possible. If production has not started, we will do our best to accommodate your request.

Once an order has entered production, it cannot be changed or canceled.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned, lost, or undeliverable because an incorrect or incomplete address was provided, Sober Apparel is not responsible for replacement or refund costs.

If the package is returned to us or our fulfillment partner, contact us and we will help determine the available reshipping options.

Lost or Missing Packages

If tracking shows that your package has not been delivered within the expected delivery timeframe, please contact us so we can review the shipment and determine the appropriate next steps.

If tracking shows the package as delivered but you cannot locate it, please first check with household members, neighbors, your local carrier, and around the delivery location.

Carrier-confirmed shipping issues will be reviewed individually, and eligible orders may be replaced when appropriate.

Refunds

Because our products are made to order, refunds are generally not available for correctly produced and delivered items.

If we determine that an order cannot be replaced or otherwise resolved due to a verified production, fulfillment, or shipping issue for which Sober Apparel is responsible, a refund may be issued to the original payment method.

Approved refunds may take several business days to appear, depending on your bank or payment provider.

Custom & Bulk Orders

Custom and bulk orders are final once production begins and are not eligible for returns, exchanges, or Size & Fit Guarantee replacements.

If a custom or bulk item arrives damaged, defective, misprinted, or materially different from the approved order, contact us within 14 days of delivery so we can review the issue.

Need Help?

If there is a problem with your order, please contact us. We want every Sober Apparel customer to receive the product and quality they expected, and we will work with you to resolve eligible order issues as quickly as possible.